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Achieving User Competency on Enterprise Systems
How do you know your knowledge-workers are achieving competency quickly in the face of new systems, new business rules, and changes in mission, people and organization?
EPSScentral enables your organization to achieve competency in minimal time on complex enterprise systems because we focus on what's important and provide users with the exact amount of information they need, at the time and place they need it: At the speed of work.
We focus on what is important - We use Analytics for PCD™ to capture and analyze real business and user interaction metrics. We close performance gaps by explicitly addressing difficulty, importance, and risk. Critical tasks become the primary focus for targeted learning and support events.
We provide just-in-time contextual user support - Users can immediately begin using production systems with support that provides step-by-step assistance, and critical business knowledge. The support is pushed to them based on context, so they don't have to waste time looking for answers or enlisting the help of others.
Our case studies often show a ten-fold ROI throughout the systems lifecycle - Our clients' business cases are remarkable, including ROI of over $1.6 million in six months on a $160,000 investment. Competency is immediate and accuracy is close to 100%.
Examples:
- Customer Relationship Management (CRM) - For Tyco's new Siebel CRM system, EPSScentral reduced four weeks of conventional training to a one week performance-centered solution. Tyco achieved a net annual increase greater than $1.6 million on a $160,000 investment, compared to a potential loss of $4 million. “We wouldn't have been able to deploy our new system in such a short time and with a 10-fold return on the investment without EPSScentral.” - Tyco International, Senior Director of Sales and Services.
- Human Resources and Payroll System - The IRS needed a solution to establish and maintain job positions and organizational charts in their new PeopleSoft system. EPSScentral developed a solution that reduced time to competency from 3 days to 1 hour; increased accuracy of work from 65% to 99% and, according to the IRS, provided a net 1-year savings of $4 million. “Through this extraordinary solution, we have empowered users to fully realize their potential and the potential of our PeopleSoft investment… with minimal training and support....” - IRS Project Manager Read more …
- Complete e-Business Suite - EPSScentral developed its largest performance support system ever for a federal contracting corporation deploying Oracle's E-Business Suite. We developed focused, contextual user support for 45 business in the areas of Program Costing and Billing, Contracts, Human Resources, Finance, and Purchasing, substantially reducing time to competency with minimal training.
- Business Transformation - Through our partnership with ASRC Communications, EPSScentral is applying its Performance Centered Design (PCD™) methodology to help organizations achieve competency around large IT initiatives. Read more …
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