Analytic tools for performance-centered design -
These tools capture quality data, real-time, as performers use their enterprise
systems. Through Operating System (OS) listeners, code interrogators and
related protocol, analytic tools capture each interaction between the user and
the system. Once captured, they can be used to measure unit times, cycle
times, infer Key Performance Indicators, measure gaps and reveal "the
information in the silence" where users are idle because of confusion,
work-arounds and the like. Analytics can be persistent or take discrete
snapshots, but always without disturbing the work environment. Example:
Analytics for PCD™
Model-driven capture tools for enterprise systems -
These tools record system interactions by storing model components and
automatically generate: procedural documents, simulations, tests and context
dialogues that push content to the knowledge worker based on context. Example:
Epiplex
.
Code-free enterprise software "factories" -
provide a fixed code-base for enterprise-class applications, where localization
is accomplished via metadata manipulation. There is no “coding.” They provide
rapid performance centered solutions for integrating disparate applications,
eliminating redundant data entry and building enterprise components. You can
snap-together portals that integrate enterprise systems with workflows,
knowledge and reference materials to create the optimal user experience.
Example:
BriteWorks
Total knowledge and performance support platforms -
incorporate the best in content, learning and performance management. At the
core of such systems is the content repository (catalog) that features rich
mark-up to apply meaningful metadata for reuse and personalization. Assessment,
learning management, decision support, competency management and skill
assessment are some of the key features. Such platforms are moving toward the
vision of the Semantic web. They are comprehensive as they include tools for
catalogue (content) development, administrative management and delivery of
knowledge, learning and assessment to end-users. Examples:
Instancy
,
Xegy
,
Coachware
Organizational memory capture -
These are tools that capture mission-critical information that reside in
the heads of people who may one day walk out the door. These are process
documentation, content aggregators that fuse knowledge to process and organize
such processes into usable on-line information structures. Applications include
compliance, emergency planning, certification, project management and any core
business function. Example:
ProCarta
.