Products and Technology
Technologies that solve performance puzzles.
EPSScentral prides itself on a deep understanding of technologies that get to the heart of performance problems.
Analytic tools for performance-centered design - These are tools that capture quality data, real-time, as performers use their enterprise systems. Through OS listeners, code interrogators and related protocol, Analytic tools capture each interaction between the user and the system, measure unit times and cycle times, infer Key Performance Indicators, measure gaps and indicate "the information in the silence" where users are idle because of confusion, work-arounds and the like. Analytics can be persistent or take discrete snapshots, but without disturbing the work environment. Example: Analytics for PCDTM Model-driven tools
capture best practices in using enterprise systems, store model
components (e.g., as XML), then extract assets to rapidly create
content and contextualize it. Outputs include procedural
documents, simulation, certification tests and context dialogues that
push knowledge to enterprise knowledge workers. Examples:
Epiplex, ActiveGuide, 2Work!EPSS
Code-free enterprise software "factories" - provide
a fixed code-base for enterprise-class applications, where localization is
accomplished via metadata manipulation. There is no "coding."
You can snap-together portals that integrate enterprise systems with workflows,
knowledge and reference material to create the optimal user experience.
Do you have one or more enterprise systems that defy performance,
even when you continuously train your employees? Use a software factory
instead to extract value from your assets as you build enterprise-class
solutions in a tenth of the time as compared with conventional methods.
Example: BriteWorks
Total
knowledge and performance support platforms incorporate the best in
content, learning and performance management. Such tools consist of
three components: Delivery, Development and Administration. At
the core of such systems is the content repository (catalog) that features
rich mark-up to apply meaningful metadata for reuse and personalization.
Assessment, learning management, decision support, competency management and
skill assessment are some of the key features. Such platforms are
moving toward the vision of the Semantic web. Examples:
Instancy, Xegy,
Coachware
Organizational memory capture - These are tools that capture mission-critical information that is in the heads of people who may one day walk out the door though retirement or other forms of attrition. These are process documentation, content aggregators that fuse knowledge to process and organize such processes into usable on-line information structures. Applications include compliance, emergency planning and certification. Example: ProCarta. Some of the products that EPSScentral uses include:
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