PCD™ Methodology for Authoritative Guides

For over 25 years, PCD™ has enabled performance at the speed of work.
 
Performance Centered Design (PCD™) combines:
 
  • Process engineering and improvement
  • Human factors engineering
  • Knowledge management
    • Online resources often fail because they only address one of these three key components. PCD™ applied to Authoritative Guides works because it focuses on all three at once to create accessible, actionable and current results.

    EPSScentral applies PCD™ to create your Authoritative Guides, and we transfer PCD™ know-how. The results: Online resources that link process, knowledge and tools, so that workers can perform at the speed of work.
    Background

    PCD™ evolved through practical experience on numerous process-knowledge initiatives. We have provided PCD™ solutions for Tyco International, ADT Security Services, SimplexGrinnell, NJVC LLC, USAA, The Hartford, IRS, Defense Acquisition University, State and Local Offices of Emergency Management, and more. PCD™ is also included in the graduate curriculum at George Mason and Boise State Universities. Authoritative Guide webinars have been delivered to medical practitioners nationwide with Healthcare Financial Management Associations.

    PCD™ adapts successful quality processes from manufacturing and engineering such as W. Edwards Deming and Kaoru Ishikawa cycles, Total Quality Management (TQM), and Six Sigma and applies them to the rate of speed required for knowledge work. In this sense, Authoritative Guides are to knowledge work what Quality is to manufacturing.

    PCD™ consists of jointly analyzing process, people, and knowledge to find the performance zone - where work gets done quickly and accurately. A graphical representation of this principle follows:

    The representation of work ...
    The key elements of enabling performance cannot focus only on the human being or the task. Nor can the focus be on information alone. The human being, the information at hand and the task to be completed must all work together to achieve performance. PCD™ helps to create Authoritative Guides, where workers can do their jobs because they have immediate access to knowledge for problem-solving, plus the tools they need to get the job done at the speed of work.