PCD™ Methodology and Certification

Are you falling short of achieving competency and performance because you lack proven quality methodology?
Do you want your workers to get the business process right, quickly and continuously at a fraction of the cost of traditional training approaches?
Performance Centered Design (PCD™) is our unique methodology that combines:
 
  • Business process improvement
  • Human factors engineering
  • Knowledge management
    • Organizations often fail because they only address one of the three key components. PCD™ works because it focuses on all three at once - to ensure an optimal user experience.

    We teach our methodology as part of the graduate curricula in Educational Technology and Performance Engineering at George Mason University and Boise State University. Soon we will also offer a business certification in PCD™. Stay tuned for more information.
    PCD Background

    PCD™ has evolved through practical experience gained by working on numerous enterprise system projects and joint partnerships with universities. We have provided PCD™ solutions for organizations such as Tyco International, NJVC LLC, Merrill Lynch, Thomson Financials, USAA, The Hartford, IRS and Defense Acquisition University among others. PCD™ is also included in the graduate curriculum at George Mason University in Fairfax, Virginia and Boise State University in Boise, Idaho.

    PCD™ adapts successful quality processes from manufacturing and engineering such as W. Edwards Deming and Kaoru Ishikawa cycles, Total Quality Management (TQM), and Six Sigma and applies them to the rate of speed required for knowledge work.

    PCD™ consists of jointly analyzing process, people, and knowledge to find the performance zone - where work gets done quickly and accurately. A graphical representation of this principle follows:

    The representation of work ...
    The key elements of enabling performance cannot focus only on the human being or the task. Nor can the focus be on information alone. The human being, the information at hand and the task to be completed must all work together to achieve performance. PCD™ helps to create an environment where workers can do their jobs because they are provided with the appropriate integrated tasks, data, knowledge and tools at the speed of work.