PCD™ evolved through practical experience on numerous process-knowledge initiatives. We have provided PCD™ solutions for Tyco International, ADT Security Services, SimplexGrinnell, NJVC LLC, USAA, The Hartford, IRS, Defense Acquisition University, State and Local Offices of Emergency Management, and more. PCD™ is also included in the graduate curriculum at George Mason and Boise State Universities. Authoritative Guide webinars have been delivered to medical practitioners nationwide with Healthcare Financial Management Associations.
PCD™ adapts successful quality processes from manufacturing and engineering such as W. Edwards Deming and Kaoru Ishikawa cycles, Total Quality Management (TQM), and Six Sigma and applies them to the rate of speed required for knowledge work. In this sense, Authoritative Guides are to knowledge work what Quality is to manufacturing.
PCD™ consists of jointly analyzing process, people, and knowledge to find the performance zone - where work gets done quickly and accurately. A graphical representation of this principle follows: