Topics covered include: 1. Recent organizational poll results on organizational policy and process consistency, accessibility, currency and general state of critical repositories of policy, process and knowledge. 2. Featured case study: A large organization's experience on audits and performance that exposed gaps and led to adoption of methods and tools for closing these gaps. 3. Exposition of the general methodology and techniques for making operating procedures actionable, accessible and current as process-knowledge documents - including roles and responsibilities, enabling tools and technology. 4. How to evaluate existing policies processes and knowledge documentation against this new methodology and how to identify gaps. 5. Summary of why integrating policy, process, knowledge and regulatory information provides the clarity needed for high performing HR organizations.