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Leadership Gary Dickelman, CEO Since the 1980s, Gary Dickelman has been a thought leader in performance centered solutions, technologies and methods. Following the origins of “Electronic Performance Support Systems” in 1987, Mr. Dickelman synthesized best practices in Business Process Re-engineering, Knowledge Management and Human Factors Engineering to create a cohesive, proven methodology now referred to as Performance Centered Design (PCD™). Further, Mr. Dickelman designed and supported analysis techniques for human-computer interactions, applying them to large, enterprise projects. Most recently, the methods and technologies of PCD™ are used in Business Transformation and Mission Assurance initiatives. Mr. Dickelman has written over 25 articles, is a contributing author to several books, served as author/editor of EPSS Revisited (2003, (ISPI) and presents at international conferences annually. He serves as an adjunct faculty member to the graduate schools at George Mason University and Boise State University, where his unique PCD™ methods are integral to graduate curricula in Educational Technology and Performance Engineering. Mr. Dickelman earned an M.A. at Indiana University, continued graduate work in Computer Systems at the University of Central Florida and served as an officer in the US Navy's Nuclear Power program, delivering nuclear engineering training. Shirah Cohen, President Since joining EPSScentral in early 2005, Ms. Cohen has been instrumental in growing the company from a consultancy to an enterprise-class organization that provides process and knowledge solutions across government and corporate clients, most notably Authoritative Guides. Ms. Cohen has 19 years experience in business development, sales, marketing, consulting, plus program planning and implementation. Ms. Cohen leads workshops and webinars across the nation. Most recently, she presented on the topic of Authoritative Guides to Healthcare Financial Management Association (HFMA) chapters in 23 states. Prior to joining EPSScentral, Ms. Cohen held leadership roles at PricewaterhouseCoopers, Thomson NETg and VISTA IT. She has an outstanding track record in strategy, sales, and delivering high quality, enterprise-scale solutions. Ms. Cohen holds a B.A. in Psychology from Case Western University, and a M.P.A. from Syracuse University, Maxwell School of Citizenship and Public Affairs. Laurenne McAteer, Sr. Director, Content Design and Development Laurenne McAteer is EPSScentral's performance support / instructional design specialist. She has led performance-centered solutions for large ERP initiatives as well as mentored and trained other EPSScentral consultants on PCD™ methodology and technologies. She is responsible for the recent successful rollout of Tyco's new Siebel CRM system, where EPSScentral's solution reduced four weeks of conventional training to a one-week performance-based solution. Ms. McAteer has over 20 years of experience in the areas of performance support, instructional design, technical documentation and web content development. She has led performance-centered design initiatives for such organizations as: Bank of America, Barclay's Bank, Chemical Bank, Citibank, Home Insurance, Mutual of America, and NCCI Holdings. Ms. McAteer has a B.F.A. from the University of Florida and a Certificate in Information Management from NYU School of Continuing Education. |