EPSScentral

CEO's Message

Authoritative Guides have their roots in the divide that exists between those who create and apply technology and those who use technology to get the job done. It was Gloria Gery who in 1987 decided enough was enough and envisioned a performance-centered environment where time-to-competency is minimal, expert agility is commonplace, and performance happens at the speed of work. Fast-forward 25 years and we find many manifestations of such thinking in the world of technology-assisted work. But the divide still exists and problems ensue. At EPSScentral we have fashioned Authoritative Guides on Performance Centered Design (PCD), identifying the performance zone, where process and knowledge and tools are accessible, actionable and current. Complexity is removed from the technology-based tools of work. W. Edwards Deming successfully applied these principles to manufacturing, and we have successfully applied them to knowledge work through Authoritative Guides.

Our approach embraces the following:

• Organizations and workers drives knowledge initiatives, not technology
• Key performance indicators are established through proper observation, measurement and analysis
• Process must be integrated with and made explicit in the work environment
• Knowledge and tools must be fused to process, in the sense that no navigation is necessary to know what to do, how to do, and have the tools to get it done
• Technology must serve the people who do the work, by removing complexity - not contributing to it!

EPSScentral helps organizations to close the gap between baseline know-how and expert agility. Through Authoritative Guides you can achieve and maintain agility with remarkable returns on investment.

Gary J. Dickelman