About

EPSScentral LLC was founded in 2001 by performance support thought leader Gary J. Dickelman.  As a member of the original Performance Support Leadership Council founded by Gloria Gery in 1991, Gary focused on developing quality methodologies with an emphasis on realtime process improvement to complement reference, learning, knowledge and human dimensions of the practice. Throughout the 1990s he participated in 19 enterprise business process re-engineering (BPR) projects, which provided a foundation for the process dimension of PCD.  In addition to BPR projects, he served on Aetna Life & Casualty's Usability Team and Learning Technologies group.  Gary also managed the Business Systems department for BNA, Inc. of Washington, DC.

EPSScentral was the first to codify Performance-Centered Design (PCD) as a rigorous lifecycle for creating, evaluating and improving performance-centered systems.  Through its solutions practice and affiliations with George Mason University's Graduate School of Education and Boise State University's Graduate School of Engineering, EPSScentral evolved PCD to embrace a variety of powerful new technologies designed to enable organizational performance through human performance, including model-driven content development, realtime business process improvement, frameworks that integrate transaction-based systems with knowledge and content management systems, service-oriented architecture and more.  To this end, EPSScentral sponsors the prestigeous annual PCD Awards to recognize innovative performance-centered tools and solutions that make a difference.

EPSScentral continues to evolve PCD through engagements with organizations worldwide such as USAA, The Hartford, Cybernet Systems Ltd., Tyco International, Morgan Stanley, IRS, Merrill Lynch, Huthwaite, Epiance and the Defense Acquisition University.  Engagements are always bottom-line and return-on-investment focused, helping these organizations to substantially increase revenue and/or reduce expenses by making processes and people more performance-centered.  

EPSScentral is active in government initiatives, including the System of Systems Security Integration Initiative (SoSSEC), applying PCD methods and technologies to meet critical Homeland Defense challenges.  EPSScentral is a GSA Schedule 70 contract recipient (GS-35F-0112P).

To meet the growning performance needs of organizations, EPSScentral continues to expand its world reknown knowledge base, EPSScentral.info, and other resources including the .infoREADER newsletter and EPSSBlog.

When those who benefit  [from technology] are not those who do the work, then the technology is likely to fail or, at least, be subverted.”
           - Jonathan Grudin





Performance is knowledge in action.

 
 
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